NAPSLO Technology Survey

Security, developing web portals, and going paperless are among the top focus areas for IT staff, according to a survey of NAPSLO members conducted in February 2007 by the Association's Communications & Technology Committee.

The survey was sent to NAPSLO wholesale broker and company members and the questions were a follow-up to the 2003 survey conducted by NAPSLO. A copy of the current survey results is available for download.

NAPSLO is currently updating the survey to include members of the London Market. Firms in the London Market are asked to participate by completing the revised survey.

One change occurring in the industry since the 2003 survey is the movement by brokers and MGAs to using third party agency management systems as opposed to in-house or custom programs. In 2003 approximately 20% reported using in-house programs, compared to 11% in 2007.

Among the other areas examined in the survey included asking about the top focus areas for IT departments. Security was the top issue with 47% of respondents noting it, going paperless was second at 45% and developing a web portal was third at 43%.

Previous Surveys
For a more detailed review of the 2003 results, the complete survey, including responses to the fill-in the blank questions, are available for download in a PDF document.

For comparison, the newsletter article reviewing the results of the 2001 survey of NAPSLO members is also available for download. In addition, ACORD surveyed agency personnel in 2002 and the results of its survey are available at www.acord.org/augie/agencysurveyresults.aspx

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